Privacy Policy

Effective Date: 1st July, 2025
Last Updated: 1st July, 2025

Welcome to Sasang Lumang ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and share information when you visit our website [www.sasanglumang.com] or use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide a better experience and to improve our services.

a. Personal Information

When you use our platform, we may collect the following:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment details (processed securely via third-party gateways)
• Account login credentials
   

b. Non-Personal Information

This includes:

• Browser type and version
• Device type
• IP address
• Cookies and usage data (e.g. time spent on pages, products viewed)
   

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate order updates
• Provide customer support
• Improve website performance and user experience
• Send marketing emails and promotional offers (only with your consent)
• Detect and prevent fraudulent transactions
   

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Payment processors (for order payments)
• Shipping and logistics partners (for delivery)
• Third-party tools (analytics, email services)
• Law enforcement if required by law
   

4. Your Rights and Choices

You have the right to:

• Access and update your personal data
• Opt out of marketing emails (via unsubscribe link)
• Request deletion of your data (unless required for legitimate business or legal reasons)
• Disable cookies through browser settings
   

5. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences
• Provide a personalized shopping experience
• Analyze site traffic
   

You can choose to disable cookies, but some features may not function properly.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure. Payment information is encrypted and handled by secure gateways.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children without parental consent.

8. International Users

If you are accessing our website from outside India, please note that your data may be processed in India where privacy laws may differ from those in your jurisdiction.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the "Last Updated" date. Continued use of our services after changes indicates your acceptance.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Sasang Lumang by Birbaha Enterprise LLP
Email: support@sasanglumang.com
Phone: +91-7739950567
Address: Jamshedpur, Jharkhand