*Full refund on cancellation between order placed* when the products are canceled within 48 hours. In case the product is out for delivery, no cancellation will be available. Once the product is received, you may return the product and we can provide you with a "credit note" that can be used for future purchases on our website. Please note that a nominal Return fee of Rs.250 will be charged for processing and handling charges.
Wrong, Damaged or Defective Products
In the event that you receive a damaged or defective item, Kindly reach out to us for the wrong/damaged product within 12 hours of delivery. (Contact us Link here) While we investigate, request you to please make note of the below pointers :
1. Please do not use the item for which the claim is being raised.
2. You may be required to provide information like a short description of the case (A few questions will be asked to help us understand the scenario)
3. The pictures of the product, packet, and other boxes (If any) Try to cover the sides which look tampered/damaged as per the Users.
4. Also, no exchange or credit voucher (or refund) will be issued if the product is found to be used after a quality investigation.
Our goal is to make the exchange process as convenient as possible while ensuring a fair and sustainable approach. By introducing a nominal return fee for product returns, we can continue to provide you with high-quality products and excellent service.